FAQ
Need details about shipping, returns or how to place an order? You’ll find everything you need here, from shipping and returns policies to ordering information and gift card purchases. Still have questions? Reach out to us at online@insfabric.com or call +86-1375-1752-124. Questions are answered during business hours: Monday-Saturday 8am-6:30pm.
Ordering
We accept Visa, Mastercard, American Express, PayPal, Payoneer, Google Pay and Apple Pay.
To use a coupon during checkout, simply add the items you want to purchase to your cart and proceed to the checkout page. There, you’ll find a field labeled “Coupon Code.” Enter your coupon code in this field and click “APPLY COUPON”. The discount will be automatically deducted from your total, and you’ll see the updated amount before completing your purchase. Be sure to enter the code exactly as provided, as they are often case-sensitive. If the coupon is valid, the discount will be applied; otherwise, please double-check the code or any specific terms related to it.
You can find your orders by logging into your account on our website. Once you’re logged in, navigate to the “My Account” or “Order History” section. Here, you’ll see a list of all your past orders, along with details like order numbers, dates, and statuses. If you click on a specific order, you can view more detailed information, including the items purchased, shipping details, and tracking information if applicable. If you checked out as a guest, you might need to refer to your order confirmation email to track your purchase.
Shipping & Returns
We ship with Fedex, UPS, DHL, ARAMEX and other commerical express as well as local Post in your country.
We ship to almost all countries in the world. Shipping fees may vary by location. See our Shipping Policy page for more information. All orders are shipped from China.
To track your order, log in to your account and go to the “Order History” or “My Orders” section. Find the order you want to track and click on it to view the details. If your order has been shipped, you’ll see a tracking number along with a link to the carrier’s website where you can track the shipment in real-time. If you checked out as a guest, you can find the tracking information in your order confirmation or shipping notification email.
We cut and ship orders in the order they are received. We generally get orders cut and shipped out within 2-3 days of your order being placed. This can vary during big sales. We try our best to post a note on the homepage during these busier times.
Once the order leaves our facility it can take anywhere from 10-15 days depending where you live.
We’re sorry to hear that you have an issue with your order! Whether you received the wrong item or there is a flaw in your fabric, please contact us with information about your concern. We will get back to you as soon as possible. (As-is fabric is non-returnable.)
We have a 7-day return policy. Please ship your uncut/unwashed fabrics back to us within 7 days and include the invoice and the reason for the return. Once we receive your item, we will refund the payment method used minus original shipping charges. It may take 10-15 business days to process your return and credit your account. Please Note: We do not pay return shipping charges unless there was a mistake on our end.
lease inspect the contents of your package as soon as the order arrives. After our 30-day guarantee has expired we will be unable to return your item(s). Open packages such as notions and patterns are non-returnable. As-is fabric is non-returnable.
Yes, you can choose to pick up at our shop in China.
General Questions
Sure, we do send out fabric swatches. But you need to pay for the shipping cost as the cutting hanger is for free for most of items.
The yardage we show is what we have available. Fabrics are generally not reorderable from where we get it from.
We carry all kinds of fashion fabrics, which are widely used for women clothing, home textile.
Yes, we are the manufacturer in China. If you are interested in being our partner, plz contact our head office info@inspire-textile.com
We do! Our brick-and-mortar store is located in Foshan China. You can also see, feel and purchase website fabric in this location.
We can customize your own design by a actual sample or do it by clear and detailed pictures.
Our goods are with the SGS test, BV test.